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I have called customer service and went into Norwalk, CT store several times. I purchased a whirlpool washing machine for delivery to my rental town house back in July 2017. It was not properly installed and caused flooding in my basement. The installers did 'test"run...
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1.8
#1133430
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The original was originally placed with an internet Sales Representative via the phone with requested installation for a home located in Roxbury Ct. At the time of scheduling, the representative was informed about the importance of scheduling the installation and...
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I didn't like
  • Service department
#1132962
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The rebate offer of $300 for installation of TV was not honored because '' We gave you a discount on the TV '' The discount given was much less than $ 300 . Of course no one tells you this when you go to buy the TV Forget about the delivery date and time being honored...
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1.5
I didn't like
  • Not getting item i paid for and not getting a refund in time
  • Sales people either being ignorant or deliberately lying to me
#1117800
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PC Richard and Son - Nick the sales man was awesome with us

PC Richard and Son
#1115377
5.0
Details
He looked for deals and gave us the best price that is why we go to pc richards.
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PC Richard and Son - Excellent service from Hertel

PC Richard and Son
#1083936
I usually don't write reviews, however I wanted to give a special thank you to the manager Hertel from the PC Richards Store in Woodbridge NJ. I was provided with exceptional service while shopping. Hertel is extremely knowledgeable, patient, friendly, and efficient. I couldn't be more satisfied with the television or service received. Thank you Hertel.
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Pc Richard And Son Customer Care Review

PC Richard and Son
#985503
4.8
Details
I recently purchased a TV and Matress from Arquillio . I could not be happier with my purchase and my experience . Arquillio was very knowledgeable and had outstanding customer Service . The Store Manager Jack was also very helpful . Much friendlier and better Priced than Best Buy !!
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Pc Richard And Son Sales Representative Review

PC Richard and Son
#968977
5.0
Details
Babu is the best salesman that helped us purchase the products that we use he's always been courteous to my wife and I and every time we buy something at PC Richards we always look for him because he knows how to treat people I think your company is very lucky to have a person like him courteous and understanding thank you my name is Jocylina Aguilar
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I bought about $14,000 of appliances in the past 3 years and recently another $4000 last month. I have a Samsung refrigerator and bought the extended warranty. Four 6 weeks I have had a broken refrigerator and the service man told us it was not fixable. I have been...
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2.7
I didn't like
  • Run around when there is a problem
#1115304
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My wife and I recently bought a Maytag built in dishwasher with the ten year service warranty. After installation the washer did not preform adequately. It took 4 1/2 hours to run through the cycles. Afterward it was found that the water had not drained and load was...
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1.0
I didn't like
  • Poor customer service
  • Keeping promise on warranty and return
#1111043
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The WORST! Non-Existant customer service. Bought a Kitchen Aid fridge. They told me to call the night before for a delivery window next day - 9:30-12:30. I live in a co-op which doesn't allow deliveries before 9AM. They showed up at 8AM, and they left the fridge with...
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#1096105
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The Southampton store insisted on charging nearly double for second man for "hand delivery" an AC. This was more money than the $25 that the delivery charge as quoted online. The truck came with 2 men. But a single man dragged in air conditioner on an old steel hand...
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#1089348
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We bought a new refrigerator on July 8. Had it about a week later and were told to "purchase" the "kit" for the fridge to be in the garage. Works for 3 days and blows hot air. Repair comes 3 days after that (Friday, July 21) and says we need to plug into another outlet...
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1.0
#1079097
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Beginning July 5, 2017, we have started to have issues with unprofessional technicians coming to "fix my refrigerator." When this technician came, he stated that he needed to order a part which would take 3 days. This actually took a week. On July 13, 2017 another...
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Anonymous
Anonymous

My fridge is 2 WEEKS old and had someone come to "fix" and its STILL broken. Customer service SUCKS and refuses to be accommodating. I will NEVER shop there again. Consider...

1.0
I didn't like
  • Poor poor customer service
  • Unprofessional technicians
  • Service takes too long
#1075399
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Had new appliances delivered. Installer was installing the new dishwasher and broke my counter top. The installer tried to fix it before I noticed but was unsuccessful. I contacted the store who then put me in touch with their claims department. They tried to match up...
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3.5
#1066946
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