Pc Richard And Son

My landlord has all of my appliances under 10 year warranties.

My stove stopped working a month ago.

1st appointment- there repair guys called out after I was already home(took off of work) waiting.

2nd appointment- the guy replaced the wrong item. I once again took off of work.

3rd appointment- A guy came, took a visual look at the stove, did not even touch it, and said that he had already ordered a new control panel.

Once again, I had to take off of work for this 4 hour window. I was called the next day to say that the parts were in.

4th appointment- Lost $200 to take off of work on a Saturday for the 4 hour window of time.

I was called an hour into the 4 hour window to say that they had a problem getting one of the parts (the parts that supposedly arrived a week ago. I have now been on hold for over 45 minutes to speak to the Service Manager who is not getting on the phone because I am pissed off.

my dishwasher has not worked properly since 12/12/2002 .

I have had 5 repair people here and many many calls .

12/12/2022 / 2/9/2023 / 2/27/2023 / 3/6/2023 did not show up rescheduled to 3 /7/2023 which I only found this out because I called them about 4 o'clock they never contacted me . also when the tech did show up he said that this happed to 4 or 5 other people and that Pc Richards gave them compensation for wasting there time / 3/16/2023 .

on 3/7/2023 the repair person showed up and installed the motor which is what they said was the problem .

he did a short test and then left . after he left I used the dishwasher but it made so much noise that it was unusable .

called them less than 20 minutes after he left the service department said that the tech would call me .

which he did not .

the next day I called again , they made an appointment for another tech to come out. 3/16/2023 when the tech got here he determined that the pump was faulty . so he order more parts .

as of today 3/29/2023 the dishwasher still does not work .

AND DO TO THE FACT THAT I TRUSTED PC RICHARDS THE DISHWASHER IS NOW JUST OUT OF THE 1 YEAR MANUFACTOR WARRANTY .

SO SAMSUNG CAN NOT HELP ME UNLESS I PAY FOR THE SERVICE .

they keep saying that they cannot get the parts . then they say the parts are on the way . they said the parts should get there about the 1st or before .

but they cannot get a tech to install them do to there system .

ALL I WANT IS FOR THEY TO FIX THE DISHWASHER CORRECTLY AND THE FASTEST TIME POSSIBLE TIME .

I think to this point that I have been patient .

but know I am done . as I told the manager to 3/29/2023 MICHEAL HARRISE my next step is to sue Pc Richards and there service department .

I have been patient after being passed around and ignored

walking in to look at new TV's i was jumped on by sales people right at the door, walking past them i had one have the brass to walk up to me and say " i was up next your my customer. I told him i don't deal with Piranha sales people and leave me alone , which he did.

Next a very nice manager walked over to help after i watched the other sales man talking to him.

, i asked about a Samsung 55 inch qled flat screen, was told it was the current years model, Which turned out to be a LIE! At that point i should have walked out and gone to the nearby Walmart or Target,but didn't

i went home with a TV that was opened in front of me and turned on to test,

When home and registering the warranty it turns out ,that it was a 2021 not a as told 2022, Samsung only set the Warranty out 8 months not the 12 it should have been,

Don't waste your time going to them, one can get the same items at Walmart