Pc Richard And Son
Reviews and Complaints
Ruined my night with my daughter
PC Richards installed a Viper Car Starter in my BMW X5 2004 only after being assured that it would'nt cause an issue for my vehicle. This was last night at 4:35 pm.
I picked up my car, thanked the techs and went to my 5:15 meeting 6.3 miles up the street. I returned to my car approx 6:45 and drove about a mile before my car would not go above 10 MPH. I immediatly pulled over and checked all the fluid levels in my car (all fine as I just had the tune up done less then 3K miles ago.) I turned on the car again and the vehicle would not go above 10. I pulled into a gas station and immeditaly called a tow truck.
(7:15pm) the tow finally arrived at 12:35am and we had it put in my mechanics lot. I called BMW this morning to report the problem, called my mechanic to let him now, and also called another person just for another opinion.
They all came to the same conclusion, it was the car starter, and some how it was interferring with the transmission (using the wrong power supply.) I called PC Richards, and have pretty much been fed a run around (its not 3:15pm) and have been told, theres no way I installed it wrong (the tech.) I have contacted my lawyer and will be suing them. The most important thing in the world to me I can only have access to twice a week (my daughter) was stopped because of this incompetence.
Changed price
PC Richards manager was very rude, lied and insulted me
Bad costumer services
Pc richards
PC Richards repair caused damage to new Elextrolux refrigerator
Destroyed TV BEZZLE AFTER REPAIR
My samsung LN A850 LCD tv had two dead pixels and I called PC Richard for service under my extended warranty. PC Richard sent a crew to pick up tv from my apartment, before I released the tv, I requested the crew make a notation on my receipt that there were not damage to tv.
One week later the tv was returned to me in working condition. One big problem, they had destroyed the bezzle of my touch of color. I am having problems with the service department for them to repair or replace my tv. I will never buy from that company now or in the future.
Not reliable.
Nasty customer service.
Rip Off!!!!
Rude Salesman Lost Sale
PC Richards has the worst customer service.
PC Richard - Deceptive Sales Practice/Return Policy
Be careful when purchasing from them. My experience was that the sales rep witheld information about this product, after I specifically asked about the performance of this unit. Then, he claimed that the return/exchange policy was explained to me(Once his boss showed up). Clearly I would have moved more slowly had I known I could not return the appliance.
I recently purchased an AMANA 14,000 BTU Portable Air-Conditioner. I wanted a unit that would cool a basement room/low ceiling, 320SqFt Room(Approx). Since I have a couple of window units in other parts of the house, ... 8,000 & 10,000 BTU ... in slightly smaller rooms, I figured that a 14,000 BTU should do the trick. He assured me it would be more than adequate, after I drilled him for 20 minutes or so. Unfortunately, I seem to have missed a few questions, and he didn't offer any other information to help make the purchase. I even sprung for the 3 year extended warrantee. Total of $659.
I left the unit on for 7 days straight and the lowest daytime temperature in the room was 73 degrees next to the air-conditioner, and 79 degrees on the other side of the room. I added a small fan to circulate the air better, and it did even out a bit (Daytime temperature outside was in the low 90's.). Remember, this is a basement, which is typically cooler as it is.
I went back to PC Richard the next Saturday, and the sales rep now informs me that in fact, these portable air-conditioners are not as efficient as the window unit. SO ... as a test ... I brought the new AMANA upstairs and hooked it up. It did not work as well as my smaller 8000 BTU Window unit.
SO ... I packed the unit up and brought it back. The sales rep then informes me that they do not accept returns on Air-conditioners. Only "Replacement". He even had the balls to tell me that I asked that question and he told me the return policy 2 weeks earlier when I bought it. Had I been told I could not return it, I would not have purchased the thing and done some online research in advance. They wanted me to take another Air-contitioner. Replacement only is their policy. Since the room I needed it for could not accept a window air-conditioner, and I was not going to get another portable unit, we were at an impass.
The hang up was that I now had the unit for 16 days, and it as too long to return it. I might of had better lusk if I had boxed it up a week earlier instead of testing it out on the first floor. After a small battle, I ended up with store credit.
If you are going to shop at PC Richard ... DO NOT make an "Impulse buy".
I need a dishwasher anyhow, but once this store credit is used up, I'm done with PC Richard.
NOT HAPPY. I purchased a Stove and matching microwave from scratch and dent department.
Scratch and dent is one thing. It must have been installed in someone else's house.
In the warehouse it looked brand new. The first night I used the oven the temperature shot up past 350, the house smoke alarm went off and the unit immediately shut off. I tried to turn it back on but got a message on the dashboard 'Function Not Available'. WHAT?
My husband reset the stove to turn on the oven and "Function Not Available" came on again. I am returning this stove; don't want it repaired as apparently I have a used lemon.
Sold a lemon dishwasher
P C Richards warrantee
PC Richards, Bay Shore, NY
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Don't buy a BMW
Why would you even think of taking a classy car such as a BMW to a place like PC Richards and have them work on your car???
What store did you go to, to have the installation?