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3.9
Updated by user Apr 24, 2018

I fixed the problem myself.

Original review posted by user Mar 25, 2018

The salesman Matthew in Staten Island is wonderful but the delivery and install guys are rude and incompetent. They complained the whole time and tried to find every excuse why they wouldnโ€™t be able to bring the machine up the stairs (which remind you, they were replacing a machine that was already there)because the washing machine had to be bought up the stairs.

They were rude! On top of it this is the 3rd washing machine I bought from PC Richard and the second one they installed the hoses backwards.. This is elementary stuff that these guys should be aware of. Iโ€™m a customer paying for a service and as a woman I had pull the machine out and change the hoses.

Iโ€™m tired of the poor delivery service from PC Richards, thereโ€™s always rudeness and theyโ€™re always looking for there to be an issue because they donโ€™t want to do their job. I am so sorry that I bought the warranty again.

Hope this machine lasts more than five years because I will be purchasing my next one somewhere else. Patricia Mershon

Reason of review: Poor customer service.

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