My samsung LN A850 LCD tv had two dead pixels and I called PC Richard for service under my extended warranty.PC Richard sent a crew to pick up tv from my apartment, before I released the tv, I requested the crew make a notation on my receipt that there were not damage to tv.
One week later the tv was returned to me in working condition. One big problem, they had destroyed the bezzle of my touch of color. I am having problems with the service department for them to repair or replace my tv. I will never buy from that company now or in the future.
Nasty customer service.