I purchased an air conditioner at the Astoria store. When I told the salesperson that I needed delivery and installation, he said that the store didn't offer that.
I told him that I didn't know how to install it and he just shrugged. For delivery, he said that they only used an independent person and that he would call him, but couldn't tell me what it would cost. I told him several times that I needed someone to carry it to my apartment, up two flights, since it would have been impossible for me, and he said the guy would. A local guy showed up in a van.
When I asked him to carry it in for me, he said that he was 60 years old and couldn't do it, and that I should find some guy on the street who could do it for a few dollars. Then he dumped the box on the sidewalk and left. Luckily, the super came out and said he'd carry it in and install it.
I went back later to return the brackets that I had been convinced to buy and didn't need. I asked the salesperson who did the return why delivery and installation wasn't available there and he said it was.
He acted surprised when I said that it was what I was told, but didn't ask for any details. He only said to come back again for other purchases!