
Pc Richard And Son
Pc Richard And Son Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pc Richard And Son has 2.4 star rating based on 201 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good prices, Discussion at time of purchase, Have always been reliablle.
Cons: Customer service, Lack of any service after paying for the product, Poor customer service.Recent recommendations regarding this business are as follows: "NOT YHE OLD PC RICHARDS LOOK FOR ANTHERE STOREHAS BETTER SERVICE", "Consider shopping elsewhere", "Selling bad products.", "NO RECOMMENDATION FOR ANYONE.", "I will not recommend anybody to go there".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pc Richard And Son has 2.4 star rating based on 201 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good prices, Discussion at time of purchase, Have always been reliablle.
Cons: Customer service, Lack of any service after paying for the product, Poor customer service.Recent recommendations regarding this business are as follows: "NOT YHE OLD PC RICHARDS LOOK FOR ANTHERE STOREHAS BETTER SERVICE", "Consider shopping elsewhere", "Selling bad products.", "NO RECOMMENDATION FOR ANYONE.", "I will not recommend anybody to go there".
Most users want Pc Richard And Son to offer a solution to their issues.
Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews































35 years 3 dish washers1 year old ge profile broke3 WEEK BEFORE THANKSGIVE IHAVE TO PULL IT OUT FROM UNDER CONTER THEY FIX IT 1HOUR LATER BROKEN THAKSGIVING EAT ON PAPER PLATES NO MORE PCRICHARDS
THEY TOLD ME THEY DON,T PULL OUT DISH WASHERS BUT PC RICHARDS INSTALL IT AND FOR 35 YEARS THEY DID PULL IT TILL NOW WHAT S UP
User's recommendation: NOT YHE OLD PC RICHARDS LOOK FOR ANTHERE STOREHAS BETTER SERVICE
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible delivery experience
THE BIGGEST disappointment ever... On Friday, 11/15, I got a delivery of a gas stove oven and a refrigerator by two men who DID NOT speak a word of English (I am an immigrant myself and am not racially biased.) I have neighbors who got appalled by what they had witnessed and will confirm.
The delivery men could not comprehend the rules of our coop development (delivery through the basement only, covering the item with a cardboard paper to prevent from possible damage to the unit or the hallway walls, THEY COULD NOT SPEAK!!!) As a result, they left a dent on the front panel of the refrigerator, scratched the entrance to the apartment and the kitchen (have pictures). The refrigerator is sliding back and forth from the niche and makes noise. I have contacted the store management who promised a replacement on 11/22. My complaint is against delivery company - their manager, Manuel, failed to answer my questions.
His response was, "What do you want, no one wants to do this job." ??? IT IS NOT MY BUSINESS!!! i paid money and purchased 8-year warranty for each item, and the store was very happy to get this big money from me.
No one takes pride in their job anymore... Who can help me before I extend this complaint to the CFPB level?
- Sales person was professional & knowledgeable
- Delivery service
Preferred solution: Deliver product or service ordered
User's recommendation: Consider shopping elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Worst Technician
My LG washing machine had an error code. I had 5 technicians come to my house for one code, it's sad.
Finally, they decided to do an exchange. I went to pick up the latest LG washing machine. On the first day of use, the EZ dispense feature for the soap was not working. I called customer service and they sent a technician.
The technician stated it was working, but she lied. When using the machine, the soap still didn't dispense. I asked to speak to the Technician Manager, but they never returned my calls.
I am going to file a complaint with the Better Business Bureau. Do not buy your washer at PC Richard.
User's recommendation: Selling bad products..

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Oct 6 2022 purchase posturepedic queen size mattress and boxspring after year and half Fedurate after
Oct 6 2022 P.C. Richard in Bartow Ave Bronx NY 10475.Posturepedic Sealy mattress 14 wide box spring 9 wide Bedding was to high I had used stair spool get in out of bed.
April 2023 I fall out bed on my right-side. injury to right shoulder, dizziness in out of bed. Sales person in P.C. Richard replace mattress and box spring.
Having same problem with dizziness lower mattress box spring.
This Sealy mattress have health problem and is under safe. For sleeping.
User's recommendation: NO RECOMMENDATION FOR ANYONE.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Terrible customer service for appliances under warranty.
My landlord has all of my appliances under 10 year warranties.
My stove stopped working a month ago.
1st appointment- there repair guys called out after I was already home(took off of work) waiting.
2nd appointment- the guy replaced the wrong item. I once again took off of work.
3rd appointment- A guy came, took a visual look at the stove, did not even touch it, and said that he had already ordered a new control panel.
Once again, I had to take off of work for this 4 hour window. I was called the next day to say that the parts were in.
4th appointment- Lost $200 to take off of work on a Saturday for the 4 hour window of time.
I was called an hour into the 4 hour window to say that they had a problem getting one of the parts (the parts that supposedly arrived a week ago. I have now been on hold for over 45 minutes to speak to the Service Manager who is not getting on the phone because I am pissed off.
- Good choice of products
- Bad service
Preferred solution: The problem resolved today, not next week.
User's recommendation: Do Not Buy P.C.Richards appliances or pay for service contracts with them.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |I didn’t get back my rebate
I purchased 2 fridges and 2 gas ranges and sales person said to me you will get 400$ rebate I got no rebate back I went to the store many times nobody help me there even manager they have worst staff and manager is so rude
User's recommendation: I will not recommend anybody to go there

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Felt like I was defrauded
I have to return item, before issue can be resolved
I purchased a night owl security system from the store on Richmond avenue Staten island NY, they deliberately sold me one that was returned from another customer. Unfortunately I don't live in the US and I was returning home the following day and didn't have time to check it.
On my return to my country I opened it up and tried setting it up, only to find out the previous owner has a password lock on it and to make matters worse none of the 4 cameras are working. Now I'm stuck with a system that I can't return or use at all, this cost $272 US.
- Had what no one else had
- Felt i got scam
Preferred solution: Full refund
User's recommendation: Be vigilant and always check your item before leaving the store
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStore credit or replace

Ive had this refrigerator for 8-9 years and in this time Ive had many problems with this refrigerator. Ive called the repair man many times.
Ive had leaks, problems with it not getting cold, the fan being broken, ice machine being broken. Ive had this refrigerator not work for days at a time. Right now Im having problems with the ice machine and Ive called the repair man already and have had to replace parts many times over the years.
I would like to either get This fridge replaced or get store credit for the fridge. Thank you.
Preferred solution: Full refund
User's recommendation: I never buying kitchenaid refrigaretor.
Not happy
Had a really really bad experience at PC Richard Chelsea after years of spending tens of thousands at the Bellmore NY branch. This guy Sal in appliances got me all set up with all my kitchen replacement appliances and then it turned into a nightmare.
He asked me to write a reveiw before job was even delivered, delivery dates were missed on his end while I drove to the house and waited all day and missed work and then they left a dented dish washer at my house which is still here I do not think I have spent more in any store in my life and I am really sad about this experience.
If anyone from PC Richards actually reads any of this I would love to speak with someone. I am hoping the dishwasher gets credited to my account and I will turn to home depot to complete my needs.
User's recommendation: stay away
Customer service
I bought side by side fridge Frigidaire in July 2023. Three weeks ago I
smelled burning and heard strange sounds.
I plugged off my fridge. Then I made an appointment. Nobody comes by that time. I call again to customer service and rescheduled the mechanic visit.
He said the compressor was gone and customer service would call me about the decision. Nobody calls me back. I called again. The lady told me that the mechanic's report was different and she would call me back after a discussion with somebody.
Nobody calleddo me back.
Please advise. Case #3-196****
User's recommendation: do not trust PC Richard people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Poor Service
Pc Richard service SUCKS!!!
Purchased a LG washer combo
Oct 26th service call
Nov. 1st parts ordered
Nov.
7th parts received
Dec. 15th Service tech showed up outside appointment window with an attitude about having too many jobs
And said parts are lost
Whos paying me to keep taking off of work
Supervisor said she will call back to resolve the issue but she never called back.
When I bought the unit I had no issue paying and now I get run around service
I spent lots of money with PC Richard
Never Again
PC Richard service SUCKS

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Products are affordable
Some of the appliances in our home are purchased here. They have a variety of options, and it's affordable, that's why I can choose what will be suitable for my home.
They are professionals and also understand my concerns. I like how they suggest different options to ensure my time will be well-spent.

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |My dishwasher has not worked properly since 12/12/2002 . TODAY 3/29/2023
my dishwasher has not worked properly since 12/12/2002 .
I have had 5 repair people here and many many calls .
12/12/2022 / 2/9/2023 / 2/27/2023 / 3/6/2023 did not show up rescheduled to 3 /7/2023 which I only found this out because I called them about 4 o'clock they never contacted me . also when the tech did show up he said that this happed to 4 or 5 other people and that Pc Richards gave them compensation for wasting there time / 3/16/2023 .
on 3/7/2023 the repair person showed up and installed the motor which is what they said was the problem .
he did a short test and then left . after he left I used the dishwasher but it made so much noise that it was unusable .
called them less than 20 minutes after he left the service department said that the tech would call me .
which he did not .
the next day I called again , they made an appointment for another tech to come out. 3/16/2023 when the tech got here he determined that the pump was faulty . so he order more parts .
as of today 3/29/2023 the dishwasher still does not work .
AND DO TO THE FACT THAT I TRUSTED PC RICHARDS THE DISHWASHER IS NOW JUST OUT OF THE 1 YEAR MANUFACTOR WARRANTY .
SO SAMSUNG CAN NOT HELP ME UNLESS I PAY FOR THE SERVICE .
they keep saying that they cannot get the parts . then they say the parts are on the way . they said the parts should get there about the 1st or before .
but they cannot get a tech to install them do to there system .
ALL I WANT IS FOR THEY TO FIX THE DISHWASHER CORRECTLY AND THE FASTEST TIME POSSIBLE TIME .
I think to this point that I have been patient .
but know I am done . as I told the manager to 3/29/2023 MICHEAL HARRISE my next step is to sue Pc Richards and there service department .
I have been patient after being passed around and ignored
User's recommendation: GO OUT OF YOUR WAY TO AVOID PC RICHARDS AT ANY COST
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Closed for holiday
I just purchased a brand new stove and refrigerator and both of them are broken they lasted a little of a month and today I went to turn on my oven to cook for thanksgiving and my oven isn't working at all I just purchased these appliances
User's recommendation: Not good as of now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service sucks !!!!!!!
I have been waiting for 3weeks going on 4weeks to get my refrigerator fixed Im giving up and want a refund if I cannot get a refund check i really dont want to buy anything from your company but Im not losing $2000 dollars to your incompetent company. I look forward to you contacting me.
Preferred solution: Full refund
User's recommendation: Do not buy anything from PC Richard they do not care about their customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssue with a purchase
When they delivered the refrigerator they did not leveled it, I called store manager and wasnt helpful at all.
Preferred solution: Apology
User's recommendation: Training manager on customer service skills.
About
P.C. Richard and Son was founded in 1909. This company is an authorized retailer of appliances. The company specializes in sales of a diverse range of household appliance: vacuum cleaners, televisions, air conditioners, cooktops, fans, freezers, microwave owens, washers, refrigerators; audio and video appliances, different cameras and camcorders, home office electronics and video games, mobile phones and many related accessories, iPods and portable electronics such as laptops. P.C. Richard and Son guarantees the immediate shipping and honor of warranty. The tagline of the company is: "Superior Service Before, during and after the sale"

Pc Richard And Son is ranked 343 out of 4028 in Appliances and Electronics category
USA
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