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THE WORST MANGER EVER!!! tall guy with a nasty attitude.. he thinks he can do and SAY whatever he wants and treats his co-workers with no respect at all THERE ARE GREAT GUYS ON THE SALE FLOOR.. but this manager is something else... he keeps coursing thinking that...
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4.5
#1227517
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My first and last experience with them. I purchased $3100 worth of merchandise that included a TV. It took a week after ordering online for them to get it to me. They flew it from JFK to a local airport then had the company Pilot deliver it. We hooked it up and it was...
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3.1
#1220035
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The salesman Matthew in Staten Island is wonderful but the delivery and install guys are rude and incompetent. They complained the whole time and tried to find every excuse why they wouldn’t be able to bring the machine up the stairs (which remind you, they were...
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3.6
#1218573
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I ordered a treadmill for $1100 online on 3-18-18 and paid for it in full. The charges were applied to my account 3-20-18. After not receiving any communication from them i call on 3-23-18. They told me they didnt know what was going on with my order it looks like it...
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#1217289
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my washing machine broke under warranty and they want me to wait over two weeks for parts due to their warehouse being renovated. really? otherwise, I have to pay the difference for a new machine, pay for delivery and pay for a new warranty - is this a joke? there has...
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I didn't like
  • Way they treat their customers
#1199977
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PC Richard and Son - The worst experience ever

Dealing with customer service and service has been the worst experience ever . . Purchashing warranty through this company is joke!!!!!!!!!
1.0
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Warranty
#1199631
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I have been waiting to get my washing machine repaired for over a month now. I was told they would replace the unit 2 weeks ago and last week they confirmed that I would be receiving a new unit. Today a pc richard and son rep calls me and informs me that they shipped...
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1.7
#1199013
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Bought an item from their online store. Ships with an incorrect shipping label (no fault of my own... shipping address clearly states correct address) Gets sent back to them because they had a "return to sender" label on their package.... why I couldn't pick it up at...
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#1193627
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4 years ago I purchased a 32 cubic foot Samsung refrigerator from the Elwood NY store. My salesman's name was Stuart. The ice maker has broken on this fridge 6 times and they have been out to my house 6 times for service calls. It is now the 7th time that the ice maker...
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1.3
Elwood, New York
I didn't like
  • Service department
#1188182
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At Christmas I was looking to purchase an Apple Computer for my son---I went to the Apple store and was told my their sales associate that I should purchase the Mac Pro 15 with touch bar and not the Mac Pro 15 explanation more mega bites nothing else---so I went to PC...
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4.2
#1181531
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