Pc Richard And Son
Pc Richard And Son Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pc Richard And Son has 2.5 star rating based on 198 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good prices, Discussion at time of purchase, Have always been reliablle.
Cons: Customer service, Lack of any service after paying for the product, Poor customer service.Recent recommendations regarding this business are as follows: "Do Not Buy P.C.Richards appliances or pay for service contracts with them.", "do not trust PC Richard people", "Not good as of now", "Be vigilant and always check your item before leaving the store", "Do not buy anything from PC Richard they do not care about their customers".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pc Richard And Son has 2.5 star rating based on 198 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good prices, Discussion at time of purchase, Have always been reliablle.
Cons: Customer service, Lack of any service after paying for the product, Poor customer service.Recent recommendations regarding this business are as follows: "Do Not Buy P.C.Richards appliances or pay for service contracts with them.", "do not trust PC Richard people", "Not good as of now", "Be vigilant and always check your item before leaving the store", "Do not buy anything from PC Richard they do not care about their customers".
Most users want Pc Richard And Son to offer a solution to their issues.
Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStore credit or replace
Preferred solution: Full refund
User's recommendation: I never buying kitchenaid refrigaretor.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Farmingdale, New YorkTerrible customer service for appliances under warranty.
My landlord has all of my appliances under 10 year warranties.
My stove stopped working a month ago.
1st appointment- there repair guys called out after I was already home(took off of work) waiting.
2nd appointment- the guy replaced the wrong item. I once again took off of work.
3rd appointment- A guy came, took a visual look at the stove, did not even touch it, and said that he had already ordered a new control panel.
Once again, I had to take off of work for this 4 hour window. I was called the next day to say that the parts were in.
4th appointment- Lost $200 to take off of work on a Saturday for the 4 hour window of time.
I was called an hour into the 4 hour window to say that they had a problem getting one of the parts (the parts that supposedly arrived a week ago. I have now been on hold for over 45 minutes to speak to the Service Manager who is not getting on the phone because I am pissed off.
- Good choice of products
- Bad service
Preferred solution: The problem resolved today, not next week.
User's recommendation: Do Not Buy P.C.Richards appliances or pay for service contracts with them.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkFelt like I was defrauded
I have to return item, before issue can be resolved
- Had what no one else had
- Felt i got scam
Preferred solution: Full refund
User's recommendation: Be vigilant and always check your item before leaving the store
Customer service
User's recommendation: do not trust PC Richard people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brooklyn, New YorkPoor Service
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Verified Reviewer | New York, New YorkProducts are affordable
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Yorktown Heights, New YorkMy dishwasher has not worked properly since 12/12/2002 . TODAY 3/29/2023
my dishwasher has not worked properly since 12/12/2002 .
I have had 5 repair people here and many many calls .
12/12/2022 / 2/9/2023 / 2/27/2023 / 3/6/2023 did not show up rescheduled to 3 /7/2023 which I only found this out because I called them about 4 o'clock they never contacted me . also when the tech did show up he said that this happed to 4 or 5 other people and that Pc Richards gave them compensation for wasting there time / 3/16/2023 .
on 3/7/2023 the repair person showed up and installed the motor which is what they said was the problem .
he did a short test and then left . after he left I used the dishwasher but it made so much noise that it was unusable .
called them less than 20 minutes after he left the service department said that the tech would call me .
which he did not .
the next day I called again , they made an appointment for another tech to come out. 3/16/2023 when the tech got here he determined that the pump was faulty . so he order more parts .
as of today 3/29/2023 the dishwasher still does not work .
AND DO TO THE FACT THAT I TRUSTED PC RICHARDS THE DISHWASHER IS NOW JUST OUT OF THE 1 YEAR MANUFACTOR WARRANTY .
SO SAMSUNG CAN NOT HELP ME UNLESS I PAY FOR THE SERVICE .
they keep saying that they cannot get the parts . then they say the parts are on the way . they said the parts should get there about the 1st or before .
but they cannot get a tech to install them do to there system .
ALL I WANT IS FOR THEY TO FIX THE DISHWASHER CORRECTLY AND THE FASTEST TIME POSSIBLE TIME .
I think to this point that I have been patient .
but know I am done . as I told the manager to 3/29/2023 MICHEAL HARRISE my next step is to sue Pc Richards and there service department .
I have been patient after being passed around and ignored
User's recommendation: GO OUT OF YOUR WAY TO AVOID PC RICHARDS AT ANY COST
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Staten Island, New YorkClosed for holiday
User's recommendation: Not good as of now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service sucks !!!!!!!
Preferred solution: Full refund
User's recommendation: Do not buy anything from PC Richard they do not care about their customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssue with a purchase
Preferred solution: Apology
User's recommendation: Training manager on customer service skills.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Princeton, New JerseyResolved: PC RICHARDS HR IS COMPLETELY DISRESPECTFUL
Company fixed the issue and I have been provided with apology.
I've never had someone sound so unprofessional as a manager in my entire life! And Ive been one myself for 7 years! I don't speak to family members of employees or to my employees with such disrespect. This company only cares about one thing, and it's definitely not the comfortability of their employees and treating them with proper respect.
After they bust their *** to make money for your company.
Theyre the ones making YOU money! YOUR HR STAFF IS UNPROFESSIONAL,WITH STATING RUDE RACIAL REMARKS, IS NOT KNOWLEDGEABLE ABOUT THEIR PROFESSION, AND COMPLETELY 100% LAZY.
- Employees are fantastic and work hard
- Higher ups will not care one bit
Preferred solution: Apology
User's recommendation: Don’t expect respect from there higher up if there is an issue and don’t expect them to bother to fix the issue either or help to the slightest bit
Stolen card
User's recommendation: None given
Very good experience
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Highland Lakes, New JerseyPiranha sales people, 2 year old model sold as current year
walking in to look at new TV's i was jumped on by sales people right at the door, walking past them i had one have the brass to walk up to me and say " i was up next your my customer. I told him i don't deal with Piranha sales people and leave me alone , which he did.
Next a very nice manager walked over to help after i watched the other sales man talking to him.
, i asked about a Samsung 55 inch qled flat screen, was told it was the current years model, Which turned out to be a LIE! At that point i should have walked out and gone to the nearby Walmart or Target,but didn't
i went home with a TV that was opened in front of me and turned on to test,
When home and registering the warranty it turns out ,that it was a 2021 not a as told 2022, Samsung only set the Warranty out 8 months not the 12 it should have been,
Don't waste your time going to them, one can get the same items at Walmart
- Clean inside
- Lieing pushy sales people
Preferred solution: Deliver product or service ordered
User's recommendation: want a TV go to walmart or target
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo product delivered
- Delivery service
- Entire process - ledgewood
- Entire process
Preferred solution: An official investigation to PC Richards practice of manipulation of merchandise.
User's recommendation: do not walk away, RUN
Waiting to find out service time
User's recommendation: Definitely
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hoboken, New JerseyLost my card number
- Clean inside
- X xx
Preferred solution: Credit card number
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