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Last year we purchased a dishwasher, with their extended warranty. Since then, the following has occurred: 1) The original service person installed the wrong parts (and seemed unsure of how to install the dishwasher); 2) The dishwasher began leaking and/or shutting off...
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Anonymous
Anonymous

Welcome to Earth. I spent my entire working career in material purchase and expediting ; what you have described would have been only one of problems - before my 9AM coffee.Fr...

1.0
I didn't like
  • Service takes too long
#1301654
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PC Richard and Son - Fridge repair

Second time fridge not working . Same problem. Took off work and now they say they had emergency and have to change my appointment. I called and said I have the emergency and no one called to let me know . Now they are saying they will call back today. They are not very accommodating and don’t seem to care at all. Last time I will purchase from them
#1295943
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A few years ago I needed a stove top. It took 4 weeks instead of 2 days and the I was told it came in dented. I cancelled the order and got it in NYC in 1 day. Today I ordered a A/C. Paid for it online. When I got to the store to pick it up. I was told it’s not energy...
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1.8
I didn't like
  • Rip off consumers
#1284022
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After making several call for a replacement shelf in refrigerator. I gladly gave the my cc information and they said it will be received in 2 business days. This was true. However the wrong part was shipped. So now I make 9 calls to find out where do I return it. Mary...
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#1283292
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I have bought a refrigerator like a year ago and I did not get the warranty it was actually a year and the month and when I call PC Richards Juan Rosario the manager picked up he was very sympathetic to my problem and he offered a service call at no charge to me I...
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#1281355
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We bought a second Samsung refrigerator at the 23 st store after our previous one broke. The delivery guys banged up the walls and left taking the paperwork with them. After repeated calls and no manual being sent, this nasty man named Mike treated me like dirt on the...
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1.9
I liked
  • Dedethe sales rep
I didn't like
  • Poor poor customer service
#1273702
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I was given a bad and stupid piece of information on the phone. It made me take a trip to the store for nothing. What they said they had wasn't as much as it was. On the item I wanted to buy, I told them I was given wrong information on the phone. The man said he...
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#1268451
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My washer machine broke down two months ago. I immediately called you to get it fixed. You guys came to my house 5 times or more within two months and the washer machine is still broken. I called this morning to complaint and address the fact that the unit is not...
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1.0
#1263285
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PC Richards are a bunch of crooks. My Samsung refrigerator has broke down for the 8th time. Each occurrence I have lost food and have not been reimbursed for the loss. The 7th time I spoke with the representative Shirley Mosley and was told I would receive a call back...
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1.0
Greenvale, New York
I didn't like
  • Poor poor customer service
  • Keeping promise on warranty and return
  • Sales people either being ignorant or deliberately lying to me
#1249810
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Contact PC Richard and Son

Mailing Address:
P.C. Richard & Son
150 Price Parkway
Farmingdale, New York 11735
United States
Phone:
(877) 727-1909
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PC Richard and Son - Chris was really helpful

Chris really helped us in buying our new grill
4.2
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Diversity of Products or Services
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Website
Hanover, New Jersey
#1249506
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