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Always purchased my electronics from pcrichards and never a problem until my recent purchase. Ordered a new samsung tv and next day received a email stating Synchrony had to call me to confirm it was really me who made the purchase. It said they would call within 48...
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#1401138
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WE have purchased literally every appliance in our home for the last 14 years from pc richard. we never had any problems prior to this. So obviously we would go to them to get a new oven when our 12 year old one broke. We purchased the viking french door double wall...
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Anonymous

Your mistake is too much verbal engagement and inadequate documentation. There should be a paper trail from the purchase, first repairman, your written (not telephoned) compla...

#1395143
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Currently on hold for a supervisor. Been on hold me 17 minutes and counting! Nobody called to give a time frame. I told them that my husband and I both work and need an appt after 12. We get a call at 8 am stating that someone will be at house between 12-3. Someone...
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#1384861
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Pc Richard And Son - Warranty service on Washing Machine!!

Will never buy again from PC Richards!! Washing machine broke under extended warranty!! Waited a week to have technician check & tell me he had to order parts & call back if we don’t hear from them in 3-4 days.
#1381973
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I ordered a 3rd tv this year, first 2 I didn't have any issues. I orderered the 3rd one on 9/23, Sunday. For $430 Monday got a email saying I needed to verify somthing. I recently moved and the shipping address didn't match, so Ok no problem, I called the verifacation...
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4.3
#1372332
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We ordered a refrigerator weeks ago. The men never showed up when they were supposed to to take measurements. Finally two different dates, two different men show up and take measurements. The refrigerator is due to arrive, but they say it's dented and can't install. a...
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I liked
  • Discussion at time of purchase
I didn't like
  • Customer service and delivery
#1367656
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Pc Richard And Son - I am the pissed consumer.

Totally unprofessional and they did not honor their promises. They never contacted us back when we approached customer service with our issue.
1.0
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1366989
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I ordered 3 high-end appliances, a refrigerator, over, and dishwasher along with the installation kits for each (priced separately). Since we didn't get to install them right away we did not notice that an item was missing, a 23 dollar water hose for the dishwasher....
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4.4
I liked
  • Ordering process
I didn't like
  • Handling of disputes
#1363827
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Right there on the sales receipt it states: "While you are standing in front of your purchases, we are standing behind it." Let's see about that. On August 29th, we purchased an ordinary Frigidaire side-by-side refrigerator from PC Richard in Bellmore for $890. The...
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2.2
I didn't like
  • Poor customer care
  • Run around when there is a problem
#1359471
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Contact Pc Richard And Son

Mailing Address:
P.C. Richard & Son
150 Price Parkway
Farmingdale, New York 11735
United States
Phone:
(877) 727-1909
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Four times I have had service on this refrigerator. My food spoils, INSULIN HAS TO BE KEPT COLD. I NEED TO HAVE THIS TAKEN CARE OF. THIS REFRIGERATOR SHOULD BE REPLACE. NEED HELP. THIS IS THE FIFTH TIME THIS HAS HAPPENED. REFRIGERATOR DOES NOT WORK. THE FREEZER IS ICE...
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#1357681
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