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Pc Richard And Son - Deception

Purchased TV and Sound Bar. Agreed on a 12/1 install date, tried calling about time frame for installation to be told oh, TV on backorder then why did you give me an installation date?
Company wrote 0 public responses to the review from Dec 01.
I had a Whirlpool Refrigerator delivered only to find out that they would not bring the item into the house. Called corporate office and the gentleman was a little sarcastic when I explained the problem. The delivery drivers said it was a liability to bring the...
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Company wrote 0 private or public responses to the review from Nov 19.
3.5
#1403657
Good morning, My appliances were suppose to be delivered on Thursday, November 15, 2018. I was told my window time would be 12 noon-3 PM. The delivery person called me at 2:15pm and said he was close he will be within 15 minutes and he never called or showed up. I...
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Company wrote 0 private or public responses to the review from Nov 19.
1.0
I didn't like
  • Product and service
  • It was horrible
  • Poor poor customer service
#1403539
Always purchased my electronics from pcrichards and never a problem until my recent purchase. Ordered a new samsung tv and next day received a email stating Synchrony had to call me to confirm it was really me who made the purchase. It said they would call within 48...
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Company wrote 0 public responses to the review from Nov 15.
#1401138
WE have purchased literally every appliance in our home for the last 14 years from pc richard. we never had any problems prior to this. So obviously we would go to them to get a new oven when our 12 year old one broke. We purchased the viking french door double wall...
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Company wrote 0 private or public responses to the review from Nov 06.
Anonymous
Aggravated Consumer Pissed 51

The worst store I ever deat with

Anonymous
Anonymous

Your mistake is too much verbal engagement and inadequate documentation. There should be a paper trail from the purchase, first repairman, your written (not telephoned) compla...

#1395143
Currently on hold for a supervisor. Been on hold me 17 minutes and counting! Nobody called to give a time frame. I told them that my husband and I both work and need an appt after 12. We get a call at 8 am stating that someone will be at house between 12-3. Someone...
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Company wrote 0 public responses to the review from Oct 18.
#1384861
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Pc Richard And Son - Warranty service on Washing Machine!!

Will never buy again from PC Richards!! Washing machine broke under extended warranty!! Waited a week to have technician check & tell me he had to order parts & call back if we don’t hear from them in 3-4 days.
Company wrote 0 public responses to the review from Oct 15.
#1381973
I ordered a 3rd tv this year, first 2 I didn't have any issues. I orderered the 3rd one on 9/23, Sunday. For $430 Monday got a email saying I needed to verify somthing. I recently moved and the shipping address didn't match, so Ok no problem, I called the verifacation...
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Company wrote 0 private or public responses to the review from Oct 03.
4.3
#1372332
We ordered a refrigerator weeks ago. The men never showed up when they were supposed to to take measurements. Finally two different dates, two different men show up and take measurements. The refrigerator is due to arrive, but they say it's dented and can't install. a...
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Company wrote 0 private or public responses to the review from Sep 27.
I liked
  • Discussion at time of purchase
I didn't like
  • Customer service and delivery
#1367656
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Pc Richard And Son - I am the pissed consumer.

Totally unprofessional and they did not honor their promises. They never contacted us back when we approached customer service with our issue.
Company wrote 0 private or public responses to the review from Sep 26.
1.0
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1366989