Anonymous
map-marker Queens, New York

35 years 3 dish washers1 year old ge profile broke3 WEEK BEFORE THANKSGIVE IHAVE TO PULL IT OUT FROM UNDER CONTER THEY FIX IT 1HOUR LATER BROKEN THAKSGIVING EAT ON PAPER PLATES NO MORE PCRICHARDS

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

THEY TOLD ME THEY DON,T PULL OUT DISH WASHERS BUT PC RICHARDS INSTALL IT AND FOR 35 YEARS THEY DID PULL IT TILL NOW WHAT S UP

View full review

User's recommendation: NOT YHE OLD PC RICHARDS LOOK FOR ANTHERE STOREHAS BETTER SERVICE

Lyudmila T Qxp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible delivery experience

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Pc Richard And Son - Terrible delivery experience
Pc Richard And Son - Terrible delivery experience - Image 2
Contains 1 confidential file for company representatives

THE BIGGEST disappointment ever... On Friday, 11/15, I got a delivery of a gas stove oven and a refrigerator by two men who DID NOT speak a word of English (I am an immigrant myself and am not racially biased.) I have neighbors who got appalled by what they had witnessed and will confirm.

The delivery men could not comprehend the rules of our coop development (delivery through the basement only, covering the item with a cardboard paper to prevent from possible damage to the unit or the hallway walls, THEY COULD NOT SPEAK!!!) As a result, they left a dent on the front panel of the refrigerator, scratched the entrance to the apartment and the kitchen (have pictures). The refrigerator is sliding back and forth from the niche and makes noise. I have contacted the store management who promised a replacement on 11/22. My complaint is against delivery company - their manager, Manuel, failed to answer my questions.

His response was, "What do you want, no one wants to do this job." ??? IT IS NOT MY BUSINESS!!! i paid money and purchased 8-year warranty for each item, and the store was very happy to get this big money from me.

No one takes pride in their job anymore... Who can help me before I extend this complaint to the CFPB level?

View full review
Pros:
  • Sales person was professional & knowledgeable
Cons:
  • Delivery service

Preferred solution: Deliver product or service ordered

User's recommendation: Consider shopping elsewhere

ma o Mpx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Worst Technician

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My LG washing machine had an error code. I had 5 technicians come to my house for one code, it's sad.

Finally, they decided to do an exchange. I went to pick up the latest LG washing machine. On the first day of use, the EZ dispense feature for the soap was not working. I called customer service and they sent a technician.

The technician stated it was working, but she lied. When using the machine, the soap still didn't dispense. I asked to speak to the Technician Manager, but they never returned my calls.

I am going to file a complaint with the Better Business Bureau. Do not buy your washer at PC Richard.

View full review

User's recommendation: Selling bad products..

Mary B Cwj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker The Bronx, New York

Oct 6 2022 purchase posturepedic queen size mattress and boxspring after year and half Fedurate after

Oct 6 2022 P.C. Richard in Bartow Ave Bronx NY 10475.Posturepedic Sealy mattress 14 wide box spring 9 wide Bedding was to high I had used stair spool get in out of bed.

April 2023 I fall out bed on my right-side. injury to right shoulder, dizziness in out of bed. Sales person in P.C. Richard replace mattress and box spring.

Having same problem with dizziness lower mattress box spring.

This Sealy mattress have health problem and is under safe. For sleeping.

View full review

User's recommendation: NO RECOMMENDATION FOR ANYONE.

Brenda C Xkw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Farmingdale, New York

Terrible customer service for appliances under warranty.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Pc Richard And Son - Terrible customer service for appliances under warranty.

My landlord has all of my appliances under 10 year warranties.

My stove stopped working a month ago.

1st appointment- there repair guys called out after I was already home(took off of work) waiting.

2nd appointment- the guy replaced the wrong item. I once again took off of work.

3rd appointment- A guy came, took a visual look at the stove, did not even touch it, and said that he had already ordered a new control panel.

Once again, I had to take off of work for this 4 hour window. I was called the next day to say that the parts were in.

4th appointment- Lost $200 to take off of work on a Saturday for the 4 hour window of time.

I was called an hour into the 4 hour window to say that they had a problem getting one of the parts (the parts that supposedly arrived a week ago. I have now been on hold for over 45 minutes to speak to the Service Manager who is not getting on the phone because I am pissed off.

View full review
Loss:
$200
Pros:
  • Good choice of products
Cons:
  • Bad service

Preferred solution: The problem resolved today, not next week.

User's recommendation: Do Not Buy P.C.Richards appliances or pay for service contracts with them.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker New York, New York

I didn’t get back my rebate

Contains 1 confidential file for company representatives

I purchased 2 fridges and 2 gas ranges and sales person said to me you will get 400$ rebate I got no rebate back I went to the store many times nobody help me there even manager they have worst staff and manager is so rude

View full review

User's recommendation: I will not recommend anybody to go there

kevin W Eas

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Felt like I was defrauded

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Pc Richard And Son - Felt like I was defrauded
Contains 1 confidential file for company representatives
Updated by user Sep 23, 2023

I have to return item, before issue can be resolved

Original review Sep 16, 2023

I purchased a night owl security system from the store on Richmond avenue Staten island NY, they deliberately sold me one that was returned from another customer. Unfortunately I don't live in the US and I was returning home the following day and didn't have time to check it.

On my return to my country I opened it up and tried setting it up, only to find out the previous owner has a password lock on it and to make matters worse none of the 4 cameras are working. Now I'm stuck with a system that I can't return or use at all, this cost $272 US.

View full review
Loss:
$272
Pros:
  • Had what no one else had
Cons:
  • Felt i got scam

Preferred solution: Full refund

User's recommendation: Be vigilant and always check your item before leaving the store

Featured
Mosharaf H Bst

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Store credit or replace

Pc Richard And Son - Store credit or replace
Explore video interviews
Pc Richard And Son - Store credit or replace - Image 2
Contains 1 confidential file for company representatives

Ive had this refrigerator for 8-9 years and in this time Ive had many problems with this refrigerator. Ive called the repair man many times.

Ive had leaks, problems with it not getting cold, the fan being broken, ice machine being broken. Ive had this refrigerator not work for days at a time. Right now Im having problems with the ice machine and Ive called the repair man already and have had to replace parts many times over the years.

I would like to either get This fridge replaced or get store credit for the fridge. Thank you.

View full review
Loss:
$500

Preferred solution: Full refund

User's recommendation: I never buying kitchenaid refrigaretor.

Anonymous
map-marker Parlin, New Jersey

Not happy

Had a really really bad experience at PC Richard Chelsea after years of spending tens of thousands at the Bellmore NY branch. This guy Sal in appliances got me all set up with all my kitchen replacement appliances and then it turned into a nightmare.

He asked me to write a reveiw before job was even delivered, delivery dates were missed on his end while I drove to the house and waited all day and missed work and then they left a dented dish washer at my house which is still here I do not think I have spent more in any store in my life and I am really sad about this experience.

If anyone from PC Richards actually reads any of this I would love to speak with someone. I am hoping the dishwasher gets credited to my account and I will turn to home depot to complete my needs.

View full review

User's recommendation: stay away

1 comment
Representative

Hello Sal, thanks for sharing your feedback. We're sorry your experience didn't match your expectations.

We would love to make things right if you give us another chance.

Please feel free to reach out to us by either a direct message or an email to customerservice@***.com(ATTN: Social Media Team). Please be sure to include the sales invoice number and/or telephone number associated with your purchase so we may better assist you.

Anonymous
map-marker Matawan, New Jersey

Customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I bought side by side fridge Frigidaire in July 2023. Three weeks ago I

smelled burning and heard strange sounds.

I plugged off my fridge. Then I made an appointment. Nobody comes by that time. I call again to customer service and rescheduled the mechanic visit.

He said the compressor was gone and customer service would call me about the decision. Nobody calls me back. I called again. The lady told me that the mechanic's report was different and she would call me back after a discussion with somebody.

Nobody calleddo me back.

Please advise. Case #3-196****

View full review

User's recommendation: do not trust PC Richard people

Pierre L Xxa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooklyn, New York

Poor Service

Pc Richard service SUCKS!!!

Purchased a LG washer combo

Oct 26th service call

Nov. 1st parts ordered

Nov.

7th parts received

Dec. 15th Service tech showed up outside appointment window with an attitude about having too many jobs

And said parts are lost

Whos paying me to keep taking off of work

Supervisor said she will call back to resolve the issue but she never called back.

When I bought the unit I had no issue paying and now I get run around service

I spent lots of money with PC Richard

Never Again

PC Richard service SUCKS

View full review
Alexandria S Ygi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Products are affordable

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Some of the appliances in our home are purchased here. They have a variety of options, and it's affordable, that's why I can choose what will be suitable for my home.

They are professionals and also understand my concerns. I like how they suggest different options to ensure my time will be well-spent.

View full review
Madilynn Xop

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Yorktown Heights, New York

My dishwasher has not worked properly since 12/12/2002 . TODAY 3/29/2023

Pc Richard And Son - My dishwasher has not worked properly since 12/12/2002 . TODAY...
Contains 1 confidential file for company representatives

my dishwasher has not worked properly since 12/12/2002 .

I have had 5 repair people here and many many calls .

12/12/2022 / 2/9/2023 / 2/27/2023 / 3/6/2023 did not show up rescheduled to 3 /7/2023 which I only found this out because I called them about 4 o'clock they never contacted me . also when the tech did show up he said that this happed to 4 or 5 other people and that Pc Richards gave them compensation for wasting there time / 3/16/2023 .

on 3/7/2023 the repair person showed up and installed the motor which is what they said was the problem .

he did a short test and then left . after he left I used the dishwasher but it made so much noise that it was unusable .

called them less than 20 minutes after he left the service department said that the tech would call me .

which he did not .

the next day I called again , they made an appointment for another tech to come out. 3/16/2023 when the tech got here he determined that the pump was faulty . so he order more parts .

as of today 3/29/2023 the dishwasher still does not work .

AND DO TO THE FACT THAT I TRUSTED PC RICHARDS THE DISHWASHER IS NOW JUST OUT OF THE 1 YEAR MANUFACTOR WARRANTY .

SO SAMSUNG CAN NOT HELP ME UNLESS I PAY FOR THE SERVICE .

they keep saying that they cannot get the parts . then they say the parts are on the way . they said the parts should get there about the 1st or before .

but they cannot get a tech to install them do to there system .

ALL I WANT IS FOR THEY TO FIX THE DISHWASHER CORRECTLY AND THE FASTEST TIME POSSIBLE TIME .

I think to this point that I have been patient .

but know I am done . as I told the manager to 3/29/2023 MICHEAL HARRISE my next step is to sue Pc Richards and there service department .

I have been patient after being passed around and ignored

View full review

User's recommendation: GO OUT OF YOUR WAY TO AVOID PC RICHARDS AT ANY COST

Terre Cvd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Staten Island, New York

Closed for holiday

I just purchased a brand new stove and refrigerator and both of them are broken they lasted a little of a month and today I went to turn on my oven to cook for thanksgiving and my oven isn't working at all I just purchased these appliances

View full review

User's recommendation: Not good as of now

Bettye Sol

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer service sucks !!!!!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have been waiting for 3weeks going on 4weeks to get my refrigerator fixed Im giving up and want a refund if I cannot get a refund check i really dont want to buy anything from your company but Im not losing $2000 dollars to your incompetent company. I look forward to you contacting me.

View full review
Loss:
$2

Preferred solution: Full refund

User's recommendation: Do not buy anything from PC Richard they do not care about their customers

Salvatore D Riw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Issue with a purchase

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

When they delivered the refrigerator they did not leveled it, I called store manager and wasnt helpful at all.

View full review

Preferred solution: Apology

User's recommendation: Training manager on customer service skills.

About

Summary

P.C. Richard and Son was founded in 1909. This company is an authorized retailer of appliances. The company specializes in sales of a diverse range of household appliance: vacuum cleaners, televisions, air conditioners, cooktops, fans, freezers, microwave owens, washers, refrigerators; audio and video appliances, different cameras and camcorders, home office electronics and video games, mobile phones and many related accessories, iPods and portable electronics such as laptops. P.C. Richard and Son guarantees the immediate shipping and honor of warranty. The tagline of the company is: "Superior Service Before, during and after the sale"

Pc Richard And Son reviews and complaints

Pc Richard And Son is ranked 343 out of 4028 in Appliances and Electronics category

Area Served

USA

Payment Methods

DiscoverAmerican Express

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article