Pc Richard And Son

PC Richards demonstrated a genuine commitment to honoring their warranty contract. The customer service team was helpful throughout the process and clearly made an effort to meet our needs. They followed through on their obligations and maintained a professional, accommodating attitude during our interactions. It's refreshing to work with a company that actually stands behind their warranty terms rather than looking for ways to avoid responsibility.

However, the major downside was the significant time it took to resolve our refrigerator issue. PC Richards' logistical limitations became painfully apparent when it took them a full week just to diagnose that our fridge wasn't cooling properly, followed by another week to source the necessary part and complete the repair. This two-week timeline created substantial hidden costs that made the warranty protection questionable from a financial standpoint.

During the extended repair period, we had to:

- Dispose of spoiled groceries

- Purchase takeout meals for our family

- Deal with the general inconvenience of not having a functioning refrigerator

When factoring in the warranty cost plus these additional expenses, we likely would have come out ahead financially by simply hiring an independent repair technician who could have diagnosed and fixed the problem much more quickly.

While PC Richards employs well-intentioned people who genuinely try to help their customers, their warranty service suffers from operational inefficiencies that can end up costing customers more than anticipated. The company honors their commitments, but their slow turnaround times create indirect costs that undermine the warranty's value proposition.

Would I purchase their warranty again? No. Despite their good intentions and contract compliance, the lengthy repair process and associated costs make it a poor financial choice. For future appliance issues, I would opt to work directly with a local repair service for faster resolution and potentially lower overall costs.

THE BIGGEST disappointment ever... On Friday, 11/15, I got a delivery of a gas stove oven and a refrigerator by two men who DID NOT speak a word of English (I am an immigrant myself and am not racially biased.) I have neighbors who got appalled by what they had witnessed and will confirm.

The delivery men could not comprehend the rules of our coop development (delivery through the basement only, covering the item with a cardboard paper to prevent from possible damage to the unit or the hallway walls, THEY COULD NOT SPEAK!!!) As a result, they left a dent on the front panel of the refrigerator, scratched the entrance to the apartment and the kitchen (have pictures). The refrigerator is sliding back and forth from the niche and makes noise. I have contacted the store management who promised a replacement on 11/22. My complaint is against delivery company - their manager, Manuel, failed to answer my questions.

His response was, "What do you want, no one wants to do this job." ??? IT IS NOT MY BUSINESS!!! i paid money and purchased 8-year warranty for each item, and the store was very happy to get this big money from me.

No one takes pride in their job anymore... Who can help me before I extend this complaint to the CFPB level?

My landlord has all of my appliances under 10 year warranties.

My stove stopped working a month ago.

1st appointment- there repair guys called out after I was already home(took off of work) waiting.

2nd appointment- the guy replaced the wrong item. I once again took off of work.

3rd appointment- A guy came, took a visual look at the stove, did not even touch it, and said that he had already ordered a new control panel.

Once again, I had to take off of work for this 4 hour window. I was called the next day to say that the parts were in.

4th appointment- Lost $200 to take off of work on a Saturday for the 4 hour window of time.

I was called an hour into the 4 hour window to say that they had a problem getting one of the parts (the parts that supposedly arrived a week ago. I have now been on hold for over 45 minutes to speak to the Service Manager who is not getting on the phone because I am pissed off.

Had a really really bad experience at PC Richard Chelsea after years of spending tens of thousands at the Bellmore NY branch. This guy Sal in appliances got me all set up with all my kitchen replacement appliances and then it turned into a nightmare.

He asked me to write a reveiw before job was even delivered, delivery dates were missed on his end while I drove to the house and waited all day and missed work and then they left a dented dish washer at my house which is still here I do not think I have spent more in any store in my life and I am really sad about this experience.

If anyone from PC Richards actually reads any of this I would love to speak with someone. I am hoping the dishwasher gets credited to my account and I will turn to home depot to complete my needs.