My company purchased a 40" Sony TV from PCRichards... they shipped it in nothing but the TV box.
The screen when turned on had spider cracks all through the screen... even the batteries for the remote were dented (never seen that before). This was all due to the poor way PCRichards shipped the product. We took in over 480 toys for Toys for Tots and this was the Grand Prize...
definitely not GRAND and they will do nothing to replace or satisfy.
From the long list, I am not alone in my frustrations. We spend over $1000 dollars a year on items of this type, we will never order anything from PCRichards again and I will discourge anyone else from doing so.