Update by user Nov 22, 2013
as of 11-22-13, pc richard and son has not contacted me. i was instructed by the better business bureau to take my issue up with the district manager, a mr.
brian quigley. the bbb has attempted to label my complaint resolved even though mr. quigley has yet to respond. i've taken my complaint to the department of consumer protection.
they have agreed to arbitrate my complaint, but pc richard need not comply as the arbitration is voluntary and it will take 45 days at least before any possible decision is reached.
i've also discovered that according to the hewlett packard web site, pc richard is not certified to effect repairs on their computers. this means using their service department, the only solution they offered, would render my warranty invalid.
Original review posted by user Oct 23, 2013
P.C. RICHARD DOES NOT WARN YOU OF THEIR RETURN POLICY PRIOR TO YOUR PURCHACE.
" If Opened And/Or Used, This Merchandise Is Non-Returnable and Not Sold On A Trial Basis; If any repairs are required, service will be done in accordance with the manufacturer's warranty.
This information appears only on the sales slip. It is not posted at all the registers, and the sales people do not inform you of the policy either. They do hard sell you to get you to take out a store charge and buy service plans and technical support, but even when they know full well the merchandise has to be removed from its packaging and plugged in to determine whether it's compatible, they don’t tell you the very act of seeing if the product works renders it non- returnable. In my case I was told to not only bring back the computer, but all the monitors (4) that wouldn't work with it for their service department to determine if there was indeed any problem. If they determined there was a problem, they would fix or replace the computer I had purchased. As they only carry computers from one manufacturer, and I currently had a computer from the same manufacturer purchased directly from the manufacturer, with the same issues, the last thing I would want is a replacement of merchandise from that manufacturer.
Other stores have return policies that allow 15 days, and actual trial of the merchandise. GO THERE!!! It's not like you are getting particularly knowledgeable sales help at P.C. Richard. You are getting nothing but sales people who will sell you the store if they can, inadequate customer service, and merchandise that at best may not suit your needs, at worst doesn't function properly, with no recourse. No one buys over $1000 in merchandise if they are informed that the very act of seeing if it works in a situation that has been thoroughly explain to the sales help will render their purchase non-refundable. Had I been informed I would have gone elsewhere, so would most people, and so should anyone considering a large or small purchase from P.C. Richard.
Monetary Loss: $1063.