Not resolved

Update by user Nov 22, 2013

as of 11-22-13, pc richard and son has not contacted me.i was instructed by the better business bureau to take my issue up with the district manager, a mr.

brian quigley. the bbb has attempted to label my complaint resolved even though mr. quigley has yet to respond. i've taken my complaint to the department of consumer protection.

they have agreed to arbitrate my complaint, but pc richard need not comply as the arbitration is voluntary and it will take 45 days at least before any possible decision is reached.

i've also discovered that according to the hewlett packard web site, pc richard is not certified to effect repairs on their computers.this means using their service department, the only solution they offered, would render my warranty invalid.

Original review posted by user Oct 23, 2013



" If Opened And/Or Used, This Merchandise Is Non-Returnable and Not Sold On A Trial Basis; If any repairs are required, service will be done in accordance with the manufacturer's warranty.

This information appears only on the sales slip. It is not posted at all the registers, and the sales people do not inform you of the policy either. They do hard sell you to get you to take out a store charge and buy service plans and technical support, but even when they know full well the merchandise has to be removed from its packaging and plugged in to determine whether it's compatible, they don’t tell you the very act of seeing if the product works renders it non- returnable. In my case I was told to not only bring back the computer, but all the monitors (4) that wouldn't work with it for their service department to determine if there was indeed any problem. If they determined there was a problem, they would fix or replace the computer I had purchased. As they only carry computers from one manufacturer, and I currently had a computer from the same manufacturer purchased directly from the manufacturer, with the same issues, the last thing I would want is a replacement of merchandise from that manufacturer.

Other stores have return policies that allow 15 days, and actual trial of the merchandise. GO THERE!!! It's not like you are getting particularly knowledgeable sales help at P.C. Richard. You are getting nothing but sales people who will sell you the store if they can, inadequate customer service, and merchandise that at best may not suit your needs, at worst doesn't function properly, with no recourse. No one buys over $1000 in merchandise if they are informed that the very act of seeing if it works in a situation that has been thoroughly explain to the sales help will render their purchase non-refundable. Had I been informed I would have gone elsewhere, so would most people, and so should anyone considering a large or small purchase from P.C. Richard.

Monetary Loss: $1063.

Had an Experience with PC Richard and Son?

Write a review


Terms of Service
Post Comment

I agree with you.It is up to the attorney general to protect the consumer.

They emphase 30 days but then you find out that you cant return the item.

In our case it is a tv.Very, very wrong.


Consumers like you are the reason store policies are what they are.Once opened the item now used and can not be sold as new.

It is subjected to the possibility of damage, pieces being forgotten to be returned, bugs, dirt, pet hair and numerous other things. Stores don't want the merchandise back so if it was thoroughly explained as claimed you would have been informed of such. Research and ask questions to check compatibility. Why should the store lose money because you brought the wrong item.

Open a sales ad and see all the different manufacturers, guess you missed seeing the others while shopping. Not being certified to do repairs? Seriously a company that big would break policy and hope no one notices? Other stores do not give trial periods on this type of merchandise.

Can you imagine how many big screen TV's would be sold before Superbowl Sunday only to be returned on Monday?Oh and if you post someones name on the internet then post your name also.

to shakin my head atcha Charlotte, North Carolina, United States #1208637

WrongFkFace, PC Richards won't even take back a tv over 50 inches even if it's defective out of the box.

to Type O Negative #1278339

This is true.We just bought a tv and 10 days in the screen is going grey.

Its obviously a problem! Pc richards should send a tech to verify or just replace tbe tv.

No more shopping at pc richards.Ever.

You May Also Like

Samsung Electronics - Poor Quality Warranty Repair; Bad Customer Service Samsung Electronics "Refrigerator never made crushed ice – only whole cubes with the sides slightly shaved. Was that this was normal and not to worry about it, things would clear up on..." Read more PC Richard and Son - Toshiba Tv Review PC Richard and Son "Bought 50 inch tv back on 2/17/14. Tv was delivered by 2 nice gentlemen who at that time was setting it up and going over things with me. When tv..." Read more Samsung Electronics - Samsung 78 curved TV 4KUHD Samsung Electronics "I purchased A 78 inch Samsung TV on 4/1/2017 from HHGregg. HHGregg stated that all sales were final but Samsung offered a one year warranty. This TV was a floor..." Read more Ge Appliances - GE Front Load Washer Drum Support Spider Broken Ge Appliances "We have the expensive GE front load clothes washer WCVH6260 series purchased in November of 2006. It has been annoying from a very young age, smelling like mold and..." Read more Exxonmobil - The cashier cursed me! Exxonmobil "Cashier name was RENE. Service Station : MOBIL at 4605 Beverly Boulevard, Los Angeles, CA, 90004 operated by a dealer, Harry Hahn Date of Incident: 24th September 2017 at 8:43:59AM..." Read more Swagtron sent me a dangerous unit, refused to take responsibility afterwards Swagtron "I sent in a swagtron scooter for tire replacements in August. They sent me back my unit with multiple unauthorized repairs done, including a replacement engine with fewer gear options...." Read more Kenneth Cole - WALLET DEFECTED ,WITHOUT USING IT WAS TORN Kenneth Cole "WORST PRODUCTS....INFACT SPURIOUS MATERIAL USED..... NO COMPARISON WITH MK OR WITH COACH...KENNETHCOLE REACTION ....A BIG NO TO KENNETHCOLE REACTION... THE COMPANY HAS NO ANSWER.....THEY SAY GET IT REPAIR FROM A..." Read more Keystone Rv - Very Disappointed - Won't buy another! Keystone Rv "Keystone builds a very nice looking product. Unfortunately they source poor quality accessories and then don't stand behind them. In addition, the build quality is on the surface only. one..." Read more