So I called PC richards (Baychester store) in hopes to get pricing for a 55 inch samsung smart tv and mount. I called first time and spoke to Wanda and said TV department please.
She transferred me and I waited 25 minutes. So I hung up and redialed number and James picked up, I explained to him I just called so he put me on hold for 15 min then phone hung up. I called back for 3rd time to get Wanda again and only for her to say were busy I can t help you give me your number and well call you..... SMH I said Wanda why didnt you tell me that from start?
she said Im sorry were busy call back. I said can I speak to a manager and she said hes busy too I cant help you.
I dont know if you see anything wrong but that was bad customer service, unprofessional, and not a nice way to do business. Please fix this problem asap
Monetary Loss: $1800.